Salesforce Field Service Lightning Practice Exam

Which status indicates that work has been finished in Field Service Lightning?

1. On Site

2. Travel

3. Completed

4. Assigned

The correct answer is: Completed

The status that indicates work has been finished in Field Service Lightning is "Completed." This status signifies that the field service technician has concluded all necessary tasks associated with the work order. When this status is applied, it reflects that the service has been delivered, any required follow-ups have been noted, and the work order is ready for closure. Understanding this status is critical because it helps ensure that all stakeholders, including customers and schedulers, are aware that the job is done, allowing for accurate reporting and tracking of service performance. Other statuses, like "On Site" or "Travel," refer to phases of the job process that indicate the technician's current activity rather than completion. "Assigned" denotes that the work order has been allocated to a technician but has not yet been started, making "Completed" the clear indicator of finished work.