Salesforce Field Service Lightning Practice Exam

Which permission needs to be granted to Lamar Smith for his role as a dispatcher?

1. Field-level security

2. Record ownership

3. Dispatcher permission set

4. Mobile resource access

The correct answer is: Dispatcher permission set

The correct answer is centered on the specific permissions and capabilities that a dispatcher requires within Salesforce Field Service Lightning. The Dispatcher permission set is designed specifically to enable dispatchers to manage scheduling, monitor technician availability, and view service appointments effectively. This permission set grants access to various features that facilitate real-time communication and task management, essential for dispatching operations. Without the Dispatcher permission set, Lamar would not have the necessary access rights to perform crucial functions such as assigning work orders, adjusting schedules, and accessing the relevant dashboards that provide insights into field service operations. This permission is tailored to the unique needs of dispatchers, ensuring they can efficiently coordinate field resources. Other options, while they may be relevant in different contexts, do not provide the comprehensive capabilities required for a dispatcher role in Field Service Lightning.