Salesforce Field Service Lightning Practice Exam

Which of the following tabs are available when enabling Field Service Lightning?

1. Opportunities

2. Work Orders

3. Accounts

4. Reports

The correct answer is: Work Orders

When enabling Field Service Lightning, the Work Orders tab becomes available as a core feature of the application. Work Orders are essential within Field Service Lightning as they represent the tasks or jobs that need to be completed by field service technicians. They allow businesses to manage and track service requests, schedule field resources, and monitor the status of work being performed. The significance of Work Orders is that they streamline the service process by allowing for better organization and tracking of service-related activities. Technicians can see their assigned work orders, update their status in real-time, and add necessary details about the services performed. In contrast, while Opportunities, Accounts, and Reports are certainly important components of the broader Salesforce ecosystem, they are not specifically tied to the functionality of Field Service Lightning in the same way that Work Orders are. Opportunities pertain more to sales processes, Accounts to customer management, and Reports to data analysis. Therefore, the Work Orders tab is unique to the needs of field service operations, making it the correct answer in this context.