Salesforce Field Service Lightning Practice Exam

Which of the following methods can be used to manually change the service status?

1. Update status via email notification

2. Service Appointment on the Gantt Chart - Right-click, and change the status

3. Service Appointment through the mobile app

4. Change status via automatic alerts

The correct answer is: Service Appointment on the Gantt Chart - Right-click, and change the status

The method of updating the service status by using the Service Appointment on the Gantt Chart via right-clicking and changing the status is appropriate because this option provides immediate, visual access to the scheduling interface where service statuses can be modified directly. The Gantt Chart is designed to allow dispatchers and service managers to manage appointments in a straightforward manner, facilitating quick adjustments to service statuses based on real-time information and operational needs. While other methods can also involve notification or alerts, they often do not allow for immediate manual changes to status as the method using the Gantt Chart does. For example, notifications might inform users of changes but do not directly enable them to execute the change themselves in that moment.