Salesforce Field Service Lightning Practice Exam

Which of the following methods can decrease the number of work orders generated simultaneously for a maintenance plan?

1. Increase the frequency value

2. Decrease the Generation Timeframe value

3. Decrease the number of assets related to the maintenance plan

4. All of the above

The correct answer is: All of the above

The correct answer indicates that all listed methods act to decrease the number of work orders generated for a maintenance plan simultaneously. Increasing the frequency value means that maintenance tasks will occur less often, thus spreading out the generation of work orders over a longer period. For example, if maintenance is scheduled to occur every six months instead of every three months, fewer work orders are created in a given timeframe. Decreasing the Generation Timeframe value also contributes to fewer work orders at once. The Generation Timeframe specifies how far in advance work orders are created based on the schedule. By shortening this timeframe, work orders are generated less far ahead, effectively limiting how many orders are created simultaneously. Additionally, reducing the number of assets related to the maintenance plan directly influences the workload. Fewer assets mean that there is less maintenance to schedule concurrently, leading to a reduction in the number of work orders generated at the same time. Thus, each of these methods serves to control the volume of maintenance work orders created, supporting the overall objective of managing and optimizing service resources effectively.