Salesforce Field Service Lightning Practice Exam

Which of the following is NOT a tab available in Field Service Lightning?

1. Skills

2. Products

3. Accounts

4. Product Items

The correct answer is: Accounts

The choice identifying Accounts as not being a tab available in Field Service Lightning is correct because Field Service Lightning focuses primarily on managing field service operations, which includes functionalities like scheduling, dispatching, and managing resources and inventory, rather than traditional customer account management. While Accounts are a fundamental component of Salesforce as a Customer Relationship Management (CRM) tool, they do not specifically form a dedicated tab in the Field Service Lightning interface. Instead, Field Service Lightning emphasizes features like Skills, which are used to match technicians to tasks based on their capabilities; Products, which represent the items field agents may work with during service; and Product Items, which include the inventory of products available for service and replacement in the field. The inclusion of Skills, Products, and Product Items as tabs highlights the application's focus on optimizing field operations through effective resource management, rather than customer account management.