Salesforce Field Service Lightning Practice Exam

Which of the following is a limitation of linked articles?

1. They can be edited in Lightning Experience

2. They are available in Lightning Experience for work orders

3. The article widget is available in the feed view

4. The linked work order related list isn't available in LEX or SF1

The correct answer is: The linked work order related list isn't available in LEX or SF1

The identification of a limitation in linked articles is accurately captured in the assertion about the linked work order related list not being available in Lightning Experience (LEX) or Salesforce1 (SF1). This reflects a specific constraint within the Salesforce platform regarding how linked articles interact with work orders. Linked articles are beneficial in providing additional context and support information directly in the context of work orders and service tasks. However, the limitation mentioned indicates that the integration of linked articles with the work order object is not fully available in the more modern user interface options of Lightning Experience and Salesforce1. This means that users interacting with work orders in these environments may not have easy access to navigate linked articles directly from the related list, impacting their ability to reference necessary information without additional steps. Recognizing this limitation is crucial for users and administrators of Salesforce Field Service Lightning as it affects knowledge-sharing and operational efficiency while servicing customers effectively. The focus should be on ensuring that users have the necessary training and resources to adapt workflows accordingly, taking into account this specific constraint.