Salesforce Field Service Lightning Practice Exam

Which is NOT an out-of-the-box status in Field Service Lightning?

1. New

2. Assigned

3. Incomplete

4. Pending Review

The correct answer is: Pending Review

In Field Service Lightning, out-of-the-box status values are predefined statuses that help in tracking and managing the lifecycle of service appointments and work orders effectively. Each status reflects a specific stage of the work performed by field technicians. The statuses such as "New," "Assigned," and "Incomplete" are established out-of-the-box options that users can leverage directly to categorize the work in progress. "New" indicates that a service request has been created but not yet assigned, "Assigned" shows that a technician has been designated for the service, and "Incomplete" signifies that the work has started but is not yet finished. On the other hand, "Pending Review" is not included as a default status in Field Service Lightning. This means it would typically require custom configuration to implement or track this status. Being aware of the available out-of-the-box statuses is essential for effective workflow management and understanding how to utilize Field Service Lightning to its fullest capabilities, as customizing statuses can affect reporting and user experience.