Salesforce Field Service Lightning Practice Exam

Which feature is not supported for linked articles?

1. Global Actions

2. Community Access

3. Field Customization

4. Multi-language Support

The correct answer is: Global Actions

Linked articles in Salesforce Field Service Lightning serve as a powerful tool for associating knowledge articles with service appointments or work orders, thereby enhancing the service experience. The feature that is not supported for linked articles is related to Global Actions. Global Actions are a feature that allows users to quickly perform actions from anywhere in Salesforce. However, when it comes to linked articles, these articles do not support Global Actions. This limitation means that while users can create, view, and manage articles, they cannot directly use Global Actions to interact with or manage these linked articles in the same seamless manner as they might with other Salesforce objects. On the other hand, Community Access, Field Customization, and Multi-language Support are features that enhance the usability and accessibility of linked articles. Community Access allows articles to be visible in communities, enabling customers or partners to access relevant information. Field Customization allows users to modify how information is displayed or structured in linked articles, tailoring it to specific user needs. Multi-language Support ensures that articles can be translated and presented in different languages, making them accessible to diverse audiences. These features collectively contribute to the effectiveness and versatility of linked articles in the service process, while the lack of support for Global Actions signifies a specific limitation within their functionality.