Salesforce Field Service Lightning Practice Exam

Which feature facilitates emergency dispatch in FSL?

1. Real-time tracking of resources

2. Automated scheduling of regular appointments

3. Manual assignment of service requests

4. Client-side configuration settings

The correct answer is: Real-time tracking of resources

The feature that facilitates emergency dispatch in Field Service Lightning (FSL) is real-time tracking of resources. Real-time tracking enables dispatchers to quickly and efficiently locate available technicians or resources who are closest to an emergency situation. This allows for rapid response times, which is critical in emergency scenarios where time is of the essence. By using real-time tracking, dispatchers can assess the current location and availability of all field resources. This capability allows them to respond quickly by assigning the most suitable technician to an emergency call based on their location, skills, and current workload. This not only enhances customer satisfaction by providing timely assistance but also improves overall service efficiency. The other options listed are not specifically designed to address emergency dispatch needs. Automated scheduling typically relates to regular appointments and is not necessary for urgent situations. Manual assignment can introduce delays, as it relies on the dispatcher without the support of real-time data. Client-side configuration settings pertain more to customization and doesn’t pertain directly to the dispatching function. Therefore, real-time tracking stands out as the key feature that ensures a swift and effective response in emergencies.