Salesforce Field Service Lightning Practice Exam

Which action helps create a more efficient scheduling system for customer service?

1. Limiting customer interaction

2. Ensuring overlapping appointments

3. Establishing clear visiting hours

4. Reducing the number of service slots available

The correct answer is: Establishing clear visiting hours

Establishing clear visiting hours is essential for creating a more efficient scheduling system for customer service. When clear visiting hours are defined, it allows both customers and service agents to have a mutual understanding of when services will be available. This clarity helps in managing customer expectations and streamlining the scheduling process. By having specific time frames during which services are provided, scheduling becomes more predictable and manageable. This approach can help reduce last-minute cancellations and no-shows, as customers are aware of when to expect service. Furthermore, it facilitates better planning for service agents, allowing them to optimize their routes and manage their workloads effectively. This practice ultimately leads to improved customer satisfaction, as clients appreciate the transparency and reliability associated with a clear schedule, which, in turn, enhances operational efficiency for the service team.