Salesforce Field Service Lightning Practice Exam

Where is the Service Appointment List located in the Dispatcher Console?

1. At the top center

2. On the right side

3. On the left side

4. At the bottom

The correct answer is: On the left side

The Service Appointment List is located on the left side of the Dispatcher Console. This placement is designed to provide dispatchers with a clear and easily accessible view of all scheduled service appointments. By positioning the Service Appointment List on the left, it allows users to easily manage and prioritize appointments, as well as to view critical details about each service request. This layout aligns with standard user interface practices, making it intuitive for dispatchers who need to quickly reference appointment information while managing resources and scheduling technicians. The accessibility of the Service Appointment List facilitates a smoother operational workflow within the Dispatcher Console, contributing to efficient service delivery and resource allocation.