Salesforce Field Service Lightning Practice Exam

Where can Resource Absences be tracked?

1. In the Absences-related list on the resource's calendar

2. At the Service Resource detail page

3. In the Community dashboard

4. In the Work Order detail page

The correct answer is: At the Service Resource detail page

Resource Absences can be tracked at the Service Resource detail page. This is where all pertinent details about a service resource are consolidated, including their absence information. Tracking absences at this location allows for a clear overview of the resource's availability, enabling better scheduling and management of resources within Salesforce Field Service Lightning. While absences may also have relevant implications for other features, such as the resource's calendar or work orders, the detail page specifically provides a dedicated view for managing and viewing absence details alongside other information about the service resource. This comprehensive view ensures that planners can accurately assess when a resource is available or unavailable due to their absences, facilitating more efficient service scheduling and operations.