Salesforce Field Service Lightning Practice Exam

What view allows you to analyze workforce work time and capacity?

1. Weekly view in the dispatcher console

2. Monthly view in the dispatcher console

3. Daily Summary view

4. Annual capacity report

The correct answer is: Monthly view in the dispatcher console

The monthly view in the dispatcher console is designed specifically for analyzing workforce work time and capacity. This view provides a comprehensive overview of resource allocation over an entire month, allowing users to see patterns in workload, employee availability, and overall capacity utilization. It facilitates strategic planning by allowing managers to identify trends in workloads and make informed decisions on resource deployment. This view enhances the ability to forecast demand and manage labor more effectively, as it encompasses more data over a longer period compared to the daily or weekly views. This longitudinal perspective is vital for understanding longer-term capacity and identifying potential bottlenecks or overcapacity situations that could affect service delivery. In contrast, while the weekly view offers some insights into capacity, it is more limited in time frame and may not capture enough data points to discern broader trends. The daily summary view focuses on a more granular day-to-day breakdown, which may not provide the broad overview necessary for long-term capacity management. The annual capacity report, while it does summarize data over a year, is not as useful for day-to-day and immediate tactical planning as the monthly view.