Salesforce Field Service Lightning Practice Exam

What type of licenses must Field Service users have?

1. Sales Cloud and Field Service licenses

2. Service Cloud, Field Service, and a Field Service Permission Set

3. Only a Service Cloud license

4. Field Service and Sales Cloud licenses only

The correct answer is: Service Cloud, Field Service, and a Field Service Permission Set

To effectively use Field Service Lightning, users must have the appropriate licenses to access the various functionalities provided by the service. The correct licensing structure requires users to possess a Service Cloud license in order to utilize the core service features. Additionally, a Field Service license is necessary because it grants access to specific tools and functions tailored for field service management. Furthermore, the inclusion of a Field Service Permission Set allows for extended capabilities and tailored permissions, enabling users to access all the functionalities required for field service tasks. This combination ensures that users are fully equipped with the necessary access rights and tools to manage field operations efficiently, from scheduling resources to managing job assignments and customer interactions. Thus, the requirement for both a Service Cloud and Field Service license, along with a Field Service Permission Set, provides a comprehensive framework for users to operate within the Field Service Lightning environment effectively.