Salesforce Field Service Lightning Practice Exam

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Prepare for the Salesforce Field Service Lightning exam. Study with comprehensive questions, hints, and explanations. Ace your certification effortlessly!

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What purpose does the Absences related list on a resource serve?

It defines resources' overtime hours
It tracks training sessions for resources
It indicates periods when a resource is unavailable to work
It calculates productivity metrics

The correct answer is: It indicates periods when a resource is unavailable to work

The Absences related list on a resource is designed to indicate periods when a resource is unavailable to work. This feature is essential for effectively managing scheduling and resource allocation within Field Service Lightning. By knowing when a resource is unavailable due to various reasons—like vacations, personal days, or other absences—dispatchers can make informed decisions on how to allocate work orders efficiently. Accurate tracking of absences ensures that technicians are not overbooked and helps maintain a balanced workload. This functionality ultimately supports optimal resource management, ensuring that customer service levels are maintained by scheduling the right personnel at the right time.