Salesforce Field Service Lightning Practice Exam

What permission is required to create skills?

1. 'Edit' on Field Service Settings

2. 'Customize Application'

3. 'Manage' on Service Resources

4. 'View' on Skills

The correct answer is: 'Customize Application'

To create skills in Salesforce Field Service Lightning, a user must have the 'Customize Application' permission. This permission grants access to modify the Salesforce environment, which includes creating new objects and fields, as well as managing configuration settings. Skills are considered a customizable feature within the Salesforce platform, allowing users to define specific competencies for service resources, and thus requires the elevated permissions that come with 'Customize Application'. The other options, while they involve aspects of field service setup, do not grant the necessary authority for creating skills specifically. 'Edit' on Field Service Settings allows a user to make changes to field service configurations but does not extend to creating new skills. The 'Manage' permission on Service Resources is focused on the management of service personnel, rather than the creation of skills. Similarly, having 'View' on Skills only permits users to see existing skills without the capability to create new ones. Therefore, the permission required for creating skills aligns with the need for broader customization rights, clearly indicating that 'Customize Application' is the correct choice.