Salesforce Field Service Lightning Practice Exam

What occurs if the FSL Managed Package is not installed regarding scheduling?

1. Resources cannot be assigned any appointments

2. Resources can be assigned appointments that conflict with their absences

3. Appointment conflicts will be automatically resolved

4. Resources always see their absences reflected in appointment scheduling

The correct answer is: Resources can be assigned appointments that conflict with their absences

When the FSL Managed Package is not installed, the scheduling functionality fails to utilize the sophisticated features that come with it. This includes how appointments are managed in relation to resource availability. In this context, without the managed package, the system does not enforce the necessary rules governing resource assignments. As a result, resources can indeed be assigned appointments that conflict with their absences. This means that there is no validation in place to prevent conflicting assignments, leading to potential scheduling issues and inefficiencies. The absence management features that help ensure resources are not double-booked during their time off are compromised, resulting in a lack of reliable checks against such conflicts. This circumstance highlights the importance of the FSL Managed Package in ensuring effective scheduling and resource management by placing critical constraints and checks that otherwise do not exist without it.