Salesforce Field Service Lightning Practice Exam

What is the maximum number of signature blocks allowed on a service report template?

1. 10

2. 15

3. 20

4. 25

The correct answer is: 20

The correct answer indicates that a service report template in Salesforce Field Service Lightning can accommodate up to 20 signature blocks. This feature is designed to enhance the flexibility of service reports by allowing multiple stakeholders to sign off on a completed service. Such a capability is beneficial in scenarios where different approvals or acknowledgments are required from various parties, like customer representatives, service technicians, and supervisors. Having this maximum number of signature blocks ensures that the template can adapt to various business needs, where more than one signature might be necessary to validate services rendered. This also ensures compliance and accountability, as each involved party can confirm their part of the service interaction. While other options present figures for signature blocks, they do not reflect the capacity supported by the Salesforce Field Service Lightning platform. Recognizing the need for higher adaptability, the design incorporates this maximum to satisfy complex field service scenarios where multiple authorizations may be necessary.