Salesforce Field Service Lightning Practice Exam

What is the first step to activate Street Level Routing?

1. Go to the Dispatcher Console

2. Enable SLR in the Field Service Settings app

3. Adjust routing settings in the user profile

4. Convene a training session for all users

The correct answer is: Enable SLR in the Field Service Settings app

Activating Street Level Routing (SLR) begins with enabling it in the Field Service Settings app. This step is essential because it lays the groundwork for incorporating street-level detail into routing processes. By enabling SLR, users can take advantage of enhanced route optimization features, which improve operational efficiency for field service activities. The other options, while they may have their own relevance in managing field service operations, are not the initial steps required to activate SLR. Accessing the Dispatcher Console is a subsequent step for managing service appointments and resources after the feature is enabled, while adjusting routing settings in user profiles is more about customizing individual preferences rather than activating the feature itself. Convening a training session for users could be beneficial but is not a prerequisite for SLR activation and is likely required after the feature has been enabled and configured to ensure users understand how to utilize it effectively.