Salesforce Field Service Lightning Practice Exam

What is required to create an Optimization Profile in Salesforce Field Service Lightning?

1. A Salesforce license must be available

2. A minimum of three active users

3. Special permissions for the user

4. A subscription to additional features

The correct answer is: A Salesforce license must be available

Creating an Optimization Profile in Salesforce Field Service Lightning requires that a Salesforce license must be available. This is fundamental because an Optimization Profile is a feature that helps organizations set up efficient scheduling and resource allocation within the system. To utilize this feature, users need to have appropriate licenses granted, which entitles them to access the functionalities of Field Service Lightning, including the creation and management of Optimization Profiles. While having active users or permissions may seem relevant, having a Salesforce license ensures that the user has the baseline capabilities needed to use all aspects of the Field Service Lightning application, including optimization features. Thus, without an available Salesforce license, creating an Optimization Profile would not be feasible. Additionally, the need for a subscription to additional features does not apply specifically to the creation of Optimization Profiles, as they are part of the baseline functionality included within Field Service Lightning when provided a valid license.