Salesforce Field Service Lightning Practice Exam

What is one of the functionalities not available on the Salesforce app regarding field service records?

1. Creating new service resources

2. Viewing service appointments

3. Editing existing service appointments

4. Assigning service resources

The correct answer is: Creating new service resources

Creating new service resources is indeed a functionality that is not available on the Salesforce mobile app for field service records. Instead, the app is primarily designed to support field technicians and service agents in managing their operations on the go, which includes functionalities such as viewing service appointments, editing existing service appointments, and assigning service resources. These features help field service personnel effectively manage their schedules and tasks in real-time. In contrast, creating new service resources typically requires access to more comprehensive setup and configuration capabilities that are generally not provided through a mobile interface. Instead, this kind of administrative task is typically performed through the Salesforce desktop interface, which provides the necessary tools to manage and configure service resources. The mobile app focuses on functionalities that support immediate field service needs rather than administrative tasks like creating new resources.