Salesforce Field Service Lightning Practice Exam

What is a limitation in Lightning Experience regarding linked articles?

1. They are editable

2. They cannot be accessed from feed items

3. They automatically update

4. Versions are not tracked

The correct answer is: They cannot be accessed from feed items

The correct answer highlights that linked articles cannot be accessed from feed items in Lightning Experience. This limitation is important for users who rely on Chatter feeds to interact with content and resources. When articles are linked to records within the Lightning Experience, users may expect to see those articles directly accessible in their feeds. However, the design of the platform restricts this accessibility, requiring users to navigate to the relevant records directly rather than having seamless integration within the feed. The other choices describe characteristics of linked articles that do not reflect limitations in the Lightning Experience. For instance, linked articles are indeed editable, allowing users to make necessary changes as needed. Additionally, these articles automatically update, ensuring that the most current information is always presented to users. Lastly, versions of articles are tracked, providing a clear history of changes made to content over time. Thus, these attributes help maintain the integrity and relevance of the knowledge being shared within the platform, while the inability to access linked articles from feed items serves as a notable limitation within the context of user interaction.