Salesforce Field Service Lightning Practice Exam

What happens to sharing rules when a service appointment is canceled?

1. They remain intact

2. They are updated automatically

3. All sharing rules are removed, visible only to the owner

4. They are transferred to the assigned resource

The correct answer is: All sharing rules are removed, visible only to the owner

When a service appointment is canceled, sharing rules change in a specific way. When the appointment is canceled, all sharing rules associated with that appointment are removed. This means that visibility and access to that appointment will be restricted, and it will become visible only to the owner of the appointment. This behavior ensures that once an appointment is no longer active or valid, it does not stay accessible to other users who may have had access previously. The focus on ownership reinforces a clear delineation of responsibilities and access rights within the system. As a result, by removing the sharing rules, the platform maintains security and operational efficiency. In contrast, the other options describe scenarios that do not occur with canceled appointments. Remaining intact or being updated automatically implies some continued level of accessibility or adjustment, which is not the case with canceled appointments. Additionally, transferring sharing rules to the assigned resource would not apply since the rules are specific to the appointment and do not carry over once it is canceled.