Salesforce Field Service Lightning Practice Exam

What happens if you attempt to delete a territory that has service appointments?

1. You will be able to delete it without issues

2. You will receive a prompt to assign appointments to another territory

3. It will remove all service appointments

4. It will warn you, but allow deletion

The correct answer is: You will receive a prompt to assign appointments to another territory

When you try to delete a territory that has existing service appointments, Salesforce prompts you to assign those appointments to another territory. This is designed to ensure that service appointments remain associated with a valid territory, thereby maintaining the integrity of your scheduling and service delivery processes. Without such a prompt, it could lead to orphaned appointments that are no longer attached to any territory, potentially resulting in missed services or disrupted operations. This careful handling of service appointments helps in keeping the system organized and functional, ensuring that any necessary resources are correctly assigned before the territory is removed.