Salesforce Field Service Lightning Practice Exam

What happens if the article toolbar is used on the Knowledge home page concerning linked articles?

1. You can attach articles to work orders

2. It allows editing linked articles

3. It does not include the option to attach articles

4. You can view all linked articles

The correct answer is: It does not include the option to attach articles

Using the article toolbar on the Knowledge home page does not provide the option to attach articles. The focus of the toolbar is primarily on managing existing articles rather than creating new links or attachments. Therefore, when you utilize the article toolbar, you will not find an option specifically for attaching articles to other records like work orders. It generally serves functions related to viewing or managing the articles already present in the knowledge base. The choice highlights that the toolbar is designed for article management rather than direct linking actions, making it clear that attaching articles is outside its scope. This understanding is crucial for users engaged in navigating the Knowledge home page, enabling them to employ the toolbar effectively for its intended purposes.