Salesforce Field Service Lightning Practice Exam

What function does Live Position perform regarding resources?

1. It shows accuracy of service completed

2. It updates service appointment notification settings

3. It displays the latest coordinates recorded by resources

4. It controls scheduling requests from customers

The correct answer is: It displays the latest coordinates recorded by resources

The correct answer relates to the functionality of Live Position, which is designed to provide real-time tracking of resources within Salesforce Field Service Lightning. This feature specifically displays the latest coordinates recorded by resources, enabling dispatchers and managers to monitor the geographical location of their field personnel. This is crucial for optimizing operational efficiency, as it allows for better decision-making based on current positions, assisting in routing and scheduling adjustments as necessary. Understanding the context of other choices helps to clarify the specific role of Live Position. The accuracy of service completed relates more to performance metrics rather than real-time location tracking. Service appointment notification settings pertain to how customers are alerted about appointments, which does not involve live tracking. The control of scheduling requests from customers focuses on customer interactions rather than the operational tracking of resources in the field. Thus, the Live Position feature’s primary aim is to ensure that managers and dispatchers have up-to-date information on where their resources are, facilitating effective communication and service delivery.