Salesforce Field Service Lightning Practice Exam

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What features are included in the Console Gantt?

Resource profiles and financial summaries
Resource list and schedule view
Service history and customer preferences
Appointment approvals and cancellations

The correct answer is: Resource list and schedule view

The Console Gantt in Salesforce Field Service Lightning is a powerful tool designed for dispatchers to manage resources and schedule tasks effectively. One of its main features is the inclusion of a resource list, which provides an overview of all available and assigned resources. This allows dispatchers to see who is available at any given time to take on new tasks or appointments. Furthermore, the schedule view feature is crucial for visualizing ongoing and upcoming appointments. It enables users to drag and drop appointments to adjust schedules quickly, ensuring that resources are allocated efficiently. By combining the resource list with the schedule view, the Console Gantt facilitates streamlined planning and real-time adjustments, making it easier for service teams to respond to changes and ensure adequate coverage for customer needs. This focus on resource management and scheduling is essential for effective field service operations.