Salesforce Field Service Lightning Practice Exam

What does the Gantt filter allow you to customize regarding resource capacity?

1. Adjust color coding for urgent tasks

2. Select which fields are included in capacity calculations

3. Set default heights for resource rows

4. Determine the visibility of the services map

The correct answer is: Select which fields are included in capacity calculations

The Gantt filter in Salesforce Field Service Lightning enables users to customize which fields are included in capacity calculations, making it a critical tool for managing resource availability effectively. By selecting specific fields, users can tailor the views to reflect the most relevant data for their operational needs, leading to better decision-making regarding resource allocation. This functionality allows teams to hone in on the appropriate metrics that matter most in their scheduling and capacity planning processes. The other options, while they might pertain to different aspects of using the Gantt chart or resource management, do not directly relate to resource capacity calculations in the same way. Adjusting color coding for urgent tasks helps with visual management but does not influence the underlying resource capacity data. Setting default heights for resource rows pertains to the visual representation of resources, while determining the visibility of the services map affects navigation but not the specifics of capacity calculations. These aspects focus more on user interface and presentation rather than the analytical components relevant to capacity management.