Salesforce Field Service Lightning Practice Exam

Disable ads (and more) with a membership for a one time $4.99 payment

Prepare for the Salesforce Field Service Lightning exam. Study with comprehensive questions, hints, and explanations. Ace your certification effortlessly!

Practice this question and more.

What does a service objective represent in Salesforce Field Service Lightning?

A score indicating technician availability
A scheduling goal or target
A report of service performance
A resource allocation strategy

The correct answer is: A scheduling goal or target

A service objective in Salesforce Field Service Lightning serves as a scheduling goal or target, designed to guide the scheduling and dispatch processes effectively. By establishing specific objectives for service delivery, businesses can ensure that they meet customer expectations and optimize technician efficiency. In this context, service objectives can include metrics like response times, job completion times, or the number of appointments scheduled within a certain timeframe. These objectives help in making informed decisions regarding resource allocation, scheduling priorities, and performance evaluations. By focusing on these goals, organizations can strategically plan their field service operations to achieve higher levels of customer satisfaction and service efficiency.