Salesforce Field Service Lightning Practice Exam

What configuration needs to be completed to designate Lamar Smith as a dispatcher for San Francisco?

1. Change Lamar's profile to technician

2. Assign Lamar with the dispatcher permission set

3. Create multiple records for different locations

4. Limit access to the visualforce page

The correct answer is: Assign Lamar with the dispatcher permission set

Designating Lamar Smith as a dispatcher for San Francisco requires assigning him with the dispatcher permission set. This permission set grants the necessary capabilities that are essential for a dispatcher role within Salesforce Field Service Lightning. A dispatcher typically needs specific permissions that enable them to manage work orders, schedule service appointments, and communicate effectively with technicians in the field. By assigning the appropriate permission set, Lamar will gain access to the tools and functionalities required to perform his duties effectively. In this context, merely changing Lamar's profile to technician does not align with the role of a dispatcher, as technicians have a different set of responsibilities and permissions. Creating multiple records for different locations does not address the requirement for role assignment and would not change his permissions or responsibilities. Limiting access to a Visualforce page would further restrict his access rather than providing the necessary capabilities to fulfill the dispatcher role. Therefore, assigning the dispatcher permission set is the most efficient and effective way to enable Lamar to take on this role.