Salesforce Field Service Lightning Practice Exam

What are the standard features of Field Service Lightning?

1. Customer Contact Management and Inventory Control

2. Work Order Management, Resource Management, Schedule Management

3. Financial Management and Human Resources Management

4. Project Management and Reporting Tools

The correct answer is: Work Order Management, Resource Management, Schedule Management

The standard features of Field Service Lightning include Work Order Management, Resource Management, and Schedule Management. Work Order Management enables organizations to track and manage service requests or repairs effectively. This includes creating, assigning, and updating work orders, ensuring that tasks are organized and promptly addressed. Resource Management refers to the ability to allocate and manage field resources efficiently. This encompasses assigning the right technician with the appropriate skills to various work orders, thus optimizing the workforce utilization and ensuring customer satisfaction. Schedule Management involves planning and scheduling appointments and service calls effectively. This feature helps in visualizing the daily operations, coordinating schedules between technicians and customers, and making necessary adjustments to accommodate urgent requests or changes in availability. These features collectively enhance the operational efficiency and service delivery of field service teams, which are critical for businesses focusing on customer service and support in the field. The other choices mentioned, while important in various business contexts, do not represent the standard features specifically associated with Field Service Lightning.