Salesforce Field Service Lightning Practice Exam

What are the different FSL permission sets?

1. FSL Dispatcher, FSL Resource, FSL Admin, FSL Customer

2. FSL Dispatcher, FSL Resource, FSL Admin, FSL Agent

3. FSL Coordinator, FSL Resource, FSL Admin, FSL Agent

4. FSL Dispatcher, FSL Resource, FSL Admin, FSL Technician

The correct answer is: FSL Dispatcher, FSL Resource, FSL Admin, FSL Agent

The FSL (Field Service Lightning) permission sets are crucial for defining the roles and access levels of users within the Salesforce Field Service application. The correct answer includes the roles of FSL Dispatcher, FSL Resource, FSL Admin, and FSL Agent, each serving distinct purposes within the field service operations. The FSL Dispatcher permission set focuses on those responsible for scheduling and dispatching field service work to the appropriate resources. This role typically requires access to tools for managing appointments, viewing technician availability, and assigning tasks effectively. The FSL Resource permission set is tailored for the field technicians or workers who are executing the service orders in the field. Users with this permission set can manage their schedules, update appointment statuses, and communicate with dispatchers or other team members. The FSL Admin permission set is for those overseeing the overall configuration and management of the Field Service Lightning application. This role involves setting up functionalities, creating reports, and ensuring that the system runs smoothly, which requires comprehensive access. Finally, the FSL Agent permission set is pertinent for customer service agents who need to interact with customers regarding service requests and appointments. They facilitate communication and ensure customer satisfaction by being responsible for taking calls and managing client relationships connected to field service activities. This combination of