Salesforce Field Service Lightning Practice Exam

Under what condition is calendar view available for individual service resources?

1. When using the standard Salesforce package

2. Only if you're using the FSL managed package

3. When resources are marked as active

4. When services are scheduled in advance

The correct answer is: Only if you're using the FSL managed package

The calendar view for individual service resources is available only when using the Field Service Lightning (FSL) managed package. This distinct package is specifically designed for field service management, enhancing the functionality to cater to service-related needs, including scheduling, dispatching, and resource management. The FSL managed package includes unique features that facilitate optimized scheduling and resource allocation. Without this managed package, the standard Salesforce package does not offer the same level of integration and tools tailored for field service operations, which would hinder the effectiveness of resource management and calendar views. While active status of resources and scheduling in advance may influence the availability of resources or appointments, these factors do not directly affect the calendar view's availability. Therefore, the correct condition is closely tied to the specific use of the FSL managed package, which is integral to leveraging advanced field service capabilities.