Salesforce Field Service Lightning Practice Exam

True or False: Service appointments always have a parent record.

1. True

2. False

3. Depends on configuration

4. Only during certain conditions

The correct answer is: True

Service appointments in Salesforce Field Service Lightning are indeed designed to be closely associated with other related records. Specifically, every service appointment is linked to a parent record, which is typically a work order or a case. This relationship is fundamental because the service appointment represents a specific instance of work that needs to be completed based on the details provided in the parent record. Having a parent record allows for better tracking and management of service tasks, as it provides context for what needs to be accomplished during that appointment. The association also facilitates more efficient resource management by enabling the scheduling of the right personnel and equipment based on the specifics outlined in the parent record. The options that imply that service appointments may or may not have a parent record, such as 'depends on configuration' or 'only during certain conditions,' do not accurately reflect the structure and functionality of service appointments in Salesforce. In this case, the relationship is a constant and designed aspect of how service appointments are utilized in Field Service Lightning.