Salesforce Field Service Lightning Practice Exam

True or False: If tracking all related objects is enabled, users are notified when service appointments related to work orders are created or deleted.

1. True

2. False

3. Only for Service Technicians

4. Depends on Permissions

The correct answer is: True

When tracking all related objects is enabled in Salesforce Field Service Lightning, users indeed receive notifications regarding changes that occur with service appointments linked to work orders. This means that if a service appointment is created or deleted, relevant users will be informed about these changes. The built-in notification system helps to keep the team synchronized and aware of the status of their assignments, thus enhancing communication and operational efficiency. Notifications are integral to ensuring that all involved parties, such as dispatchers or service history managers, remain updated on service appointments that impact their workflows. This capability allows for a more responsive service model, as users can quickly adapt to changes in real-time, thus improving customer satisfaction and operational effectiveness. In this context, the other options do not reflect the functionality accurately. There is no limitation that states only service technicians would receive notifications, and the notifications aren't contingent on specific permissions, provided that tracking is enabled. Therefore, the initial assertion aligns perfectly with the Salesforce functionality in this instance.