Salesforce Field Service Lightning Practice Exam

True or False: Enabling FSL also activates geocoding for supported features.

1. True

2. False

3. Not Applicable

4. Depends on Configuration

The correct answer is: True

Enabling Field Service Lightning (FSL) indeed activates geocoding for the supported features within the system, making the statement true. Geocoding is the process of converting addresses into geographic coordinates, which allows the application to visualize locations on a map, optimize routes, and enhance service delivery efficiency. When FSL is enabled, it integrates geolocation capabilities that support functionalities like routing optimizations for field technicians, location tracking, and better management of service appointments based on geographic data. This integration is crucial for organizations seeking to improve their field service operations by leveraging location intelligence to make data-driven decisions. For users who are considering how geocoding will work in their specific implementation, it’s noteworthy that the full suite of geocoding features is contingent upon having the right configuration set up in conjunction with the overall FSL capabilities. However, the fundamental premise remains that enabling FSL includes the activation of geocoding features designed to enhance service management efficiency.