Salesforce Field Service Lightning Practice Exam

True or False: A work order line item hierarchy can have as many as 15,000 work order line items.

1. True

2. False

3. Only if not enabled

4. Depends on Salesforce Edition

The correct answer is: False

The statement regarding work order line item hierarchy containing as many as 15,000 work order line items is false. In Salesforce Field Service Lightning, the maximum number of work order line items that can be associated with a single work order is limited to a much lower number, specifically 200. This limitation exists to ensure system performance and maintain data integrity, as having an excessive number of line items could lead to challenges in managing and processing the information effectively. A limit of 15,000 line items is not supported within the Salesforce architecture, which is designed with operational efficiency in mind. Each work order line item is meant to represent a distinct element of the work being performed, and the constraints are intended to streamline workflows. Therefore, the fact that the statement claims an allowed maximum of 15,000 is not consistent with Salesforce's operational parameters and guidelines.