Salesforce Field Service Lightning Practice Exam

True or False: A work order hierarchy can consist of up to 10,000 work orders.

1. True

2. False

3. Only in Lightning Experience

4. Depends on User Permissions

The correct answer is: True

A work order hierarchy in Salesforce Field Service Lightning allows for a structured organization of work orders where a parent work order can have multiple child work orders. This is particularly useful for managing complex service tasks that may need to be broken down into smaller, more manageable components. The capability to have up to 10,000 work orders in this hierarchy is crucial for large-scale operations, enabling businesses to group related tasks effectively without losing track of individual work orders. This configuration supports efficient service management by allowing organizations to assign, prioritize, and monitor a vast number of work orders simultaneously, which can greatly enhance workflow and service efficiency. While other options touch on specific user interface scenarios or permissions, they do not change the fundamental capability of the work order hierarchy itself, which can indeed support a structure of 10,000 work orders. Thus, recognizing the scalable nature of work order hierarchies is essential to leveraging Salesforce Field Service Lightning effectively.