Salesforce Field Service Lightning Practice Exam

True or False: A service territory hierarchy can have up to 1,000 territories.

1. True

2. False

3. Only in Special Editions

4. Terra-type dependent

The correct answer is: False

A service territory hierarchy is designed to effectively manage and organize service territories within Salesforce Field Service Lightning. The accurate information is that each hierarchy can indeed encompass more than 1,000 territories based on specific configurations, organizational needs, and licensing. The statement is false because Salesforce allows for a more extensive structure in terms of service territories, enabling businesses to create more complex and varied service regions without being constrained to just 1,000. This flexibility in the number of territories allows businesses to refine their service delivery logistics and improve customer satisfaction by ensuring coverage is comprehensive and tailored to their requirements. This capability is particularly advantageous for large organizations that operate across multiple regions or have diverse service offerings. It’s crucial to remember that understanding the limitations and capabilities of service territory hierarchies can significantly impact service management strategies in Salesforce Field Service Lightning.