Salesforce Field Service Lightning Practice Exam

True or False: A resource without a specified home base cannot be a candidate for service.

1. True

2. False

3. Only if they are not actively scheduled

4. It depends on company policy

The correct answer is: True

A resource without a specified home base cannot be a candidate for service due to the system’s requirement for proper resource management and scheduling. In Salesforce Field Service Lightning, home bases are crucial for defining the geographic area where resources operate and can be dispatched from. This ensures that jobs are assigned efficiently and minimizes travel time, allowing for faster service delivery. When a resource has a designated home base, the system can effectively match the right resource to service appointments based on their location. Without a home base, it becomes challenging for the system to assess the proximity of a resource to a job location, which can lead to inefficiencies and delays in service fulfillment. In essence, having a specified home base is necessary for resources to be considered viable candidates for service in a structured way. This approach streamlines operations and enhances overall service performance, aligning with best practices within Field Service Lightning.