Salesforce Field Service Lightning Practice Exam

Is FSL relevant for a company whose employees see their customers on-site and travel is not required?

1. No, the travel calculation trigger cannot be disabled

2. Yes, but you need to manually disable all geocoding services

3. No, if travel is not involved in service delivery, FSL is not really relevant

4. Yes, if no addresses are used FSL will calculate 0 travel

The correct answer is: Yes, if no addresses are used FSL will calculate 0 travel

Field Service Lightning (FSL) is designed to enhance service delivery through efficient management of logistics, scheduling, and tracking of service resources. For a company where service representatives see customers on-site without the need for travel, the system can still be beneficial. The correct answer emphasizes that even without any actual travel addresses, FSL can function effectively by calculating zero travel. This means that organizations can still leverage FSL's capabilities for managing work orders, service appointments, and resource optimization, even when travel is not a component of service delivery. It allows businesses to utilize the other features of FSL, such as scheduling, dispatch, and service management, which can improve efficiency and service quality, regardless of the travel aspect. While there may be misconceptions about the necessity of travel within FSL, understanding that the system can adapt to a context where travel is not a concern highlights its flexibility and the broader value it can bring to service operations. Thus, the emphasis is on FSL's ability to provide relevant functionality even in scenarios devoid of travel requirements.