Salesforce Field Service Lightning Practice Exam

In Field Service Lightning, what is the main use of the map in the Dispatcher Console?

1. To organize billing information

2. To view resource locations and appointments

3. To conduct customer satisfaction surveys

4. To analyze service patterns

The correct answer is: To view resource locations and appointments

The map in the Dispatcher Console serves primarily to allow dispatchers to view the locations of resources, such as field technicians or service vehicles, along with their scheduled appointments. This visual representation is crucial for optimizing service delivery as it enables dispatchers to coordinate operations effectively. They can assess how far away resources are from their next job or customer, efficiently address potential delays, and make informed decisions on reassigning tasks or dispatching additional resources. This real-time map functionality enhances operational efficiency, ensuring that service calls are managed effectively while minimizing travel time and maximizing technician productivity. The other options, while relevant to overall service management, do not accurately represent the primary function of the map within the Dispatcher Console.