Salesforce Field Service Lightning Practice Exam

How many service resource records can a user have if they are of different Resource Types?

1. One

2. Two

3. Three

4. Unlimited

The correct answer is: Two

The answer indicates that a user can have two service resource records when they are of different Resource Types. In Salesforce Field Service Lightning, a service resource can be defined based on distinct classifications of resources such as individuals, equipment, or vehicles, each serving specific roles within the service operations. The limitation to two service resource records can stem from organizational policies or configurations within the system that restrict the number of records based on certain criteria, such as the types of resources the user can manage effectively without overlap. This allows for efficient management of resources while also ensuring clarity in roles and responsibilities. Unlimited resource records would not provide the necessary checks and balances for managing resources, which is crucial in service settings to avoid confusion and inefficiencies. This structure helps maintain clarity in resource assignments and task distributions. Thus, having exactly two allows for diversity in resource management while still keeping it manageable for users.