Salesforce Field Service Lightning Practice Exam

How do resources qualify as 'bad candidates' in terms of service response times?

1. Resources who can reach the service after 45 minutes

2. Resources who can reach the service after 30 minutes

3. Resources who can reach the service after 60 minutes

4. Resources who can reach the service after 90 minutes

The correct answer is: Resources who can reach the service after 60 minutes

Resources qualify as 'bad candidates' in terms of service response times primarily based on how quickly they can arrive at a service location. The context surrounding this classification typically involves expectations for timely service, which often stipulate that resources should reach the location within a certain timeframe to be considered effective. In this scenario, resources that can arrive after 60 minutes may be deemed slow compared to the desired response times for many service calls. Service-level agreements (SLAs) or customer expectations often define optimal response times, and if a resource's arrival time exceeds these expectations—like reaching the service point after 60 minutes—they could be classified as less suitable for the job. Being labeled as a 'bad candidate' reflects their inability to meet the service speed requirements that would ensure customer satisfaction or operational efficiency. The other options present shorter arrival times, which would typically categorize those resources as better candidates for fulfilling service requests, as they align more closely with the desired quick response time.