Salesforce Field Service Lightning Practice Exam

How can service appointment status be updated by resources?

1. Through phone call updates only

2. By logging into the main office system

3. Using their mobile device

4. Through email notifications

The correct answer is: Using their mobile device

Resources can update service appointment statuses using their mobile devices, which is a key feature of Salesforce Field Service Lightning. The mobile application is specifically designed to empower field technicians by providing them with real-time access to service appointment information. With this functionality, technicians can easily check on their assigned tasks, update their appointment statuses, and communicate any changes or issues they may encounter directly from the field. This capability enhances efficiency and responsiveness, allowing for real-time updates that improve overall service delivery. The use of mobile devices also facilitates a more streamlined workflow as technicians are not required to return to the office or rely on other methods, such as phone calls or emails, to communicate updates. This mobile capability is integral to the Field Service Lightning solution, enabling resources to maintain accurate and up-to-date records from their location, thereby enhancing customer service and operational effectiveness.