Salesforce Field Service Lightning Practice Exam

How are travel time and travel distance calculated in Field Service Lightning?

1. Only by Aerial Routing

2. Only by Street Level Routing

3. By both Street Level Routing and Aerial Routing

4. By manual entry of distances

The correct answer is: By both Street Level Routing and Aerial Routing

Travel time and travel distance in Field Service Lightning are calculated using both Street Level Routing and Aerial Routing. Street Level Routing provides a realistic estimation of travel time and distance by considering actual roadways and traffic patterns, which can vary depending on factors like real-time traffic conditions and road closures. This means the system can give a precise route and time estimation based on the streets that a technician would actually travel on during a service call. Aerial Routing, on the other hand, calculates the distance in a straight line, or "as-the-crow-flies," from one location to another. While this method is much simpler and faster to compute, it may not reflect the actual travel time or distance due to obstacles, road configurations, or traffic. By integrating both methods, Field Service Lightning can provide a more comprehensive view of travel logistics, helping dispatchers to make informed decisions regarding technician assignments and scheduling, thus optimizing overall field service efficiency and effectiveness. This dual approach ensures that organizations can account for both direct distances and practical travel routes when planning and managing their service operations.