Salesforce Field Service Lightning Practice Exam

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How are resources located when using the Emergency Dispatch tool in FSL?

Resources are located based on their last known location
Resources are positioned based on historical data only
Resources are tracked using GPS technology only
Resources are located based on direct customer input

The correct answer is: Resources are located based on their last known location

The Emergency Dispatch tool in Salesforce Field Service Lightning (FSL) locates resources based on their last known location. This approach allows dispatchers to quickly identify which available resources are nearest to the location of the emergency, ensuring a swift response. By utilizing the last known location, the system can effectively leverage real-time data to optimize dispatching, supporting the urgency typically associated with emergency situations. This method also helps in managing resources that may not have GPS tracking or where real-time updates might not be available. While GPS technology can play a role in pinpointing current locations, the emphasis in emergency dispatching is on accessing the most recent information available to make informed decisions about resource allocation.