Salesforce Field Service Lightning Practice Exam

From which location can you unschedule service appointments?

1. Only from the Dispatcher Console

2. Gantt Chart by double-clicking

3. Service Appointment on the Gantt - Right-click, then select Unschedule

4. Service Appointment detail page only

The correct answer is: Service Appointment on the Gantt - Right-click, then select Unschedule

Unscheduling service appointments in Salesforce Field Service Lightning can be done directly from the Gantt Chart, which is a powerful feature for dispatchers to manage appointments visually. When you right-click on a specific service appointment on the Gantt Chart and select the 'Unschedule' option, it effectively removes the assignment of that service appointment from the calendar without deleting the appointment itself. This provides a quick and intuitive way to adjust appointments as needed. Utilizing the right-click action also helps streamline the process, allowing dispatchers to manage multiple appointments efficiently from a single view, thereby enhancing productivity. While it is possible to perform tasks related to managing service appointments from other areas like the Dispatcher Console or Service Appointment detail pages, the ability to unschedule directly through the Gantt Chart is particularly practical in a scheduling context.