Salesforce Field Service Lightning Practice Exam

For FSL to be fully utilized, what should be the Parent Object of the Service Appointment?

1. Work Order Item

2. Work Order Line Item

3. Service Activity

4. Customer Request

The correct answer is: Work Order Item

The correct choice is A, as the Parent Object of the Service Appointment in Salesforce Field Service Lightning (FSL) is the Work Order. Service Appointments are created to manage the scheduling and assignment of field service work related to a specific Work Order. When a Work Order is created, it often requires multiple Service Appointments to fulfill its requirements, depending on the scope of work and the tasks involved. Therefore, Service Appointments are directly associated with the Work Order, making this relationship essential for tracking and managing service tasks effectively. While other terms like Work Order Item or Service Activity may appear relevant, they do not serve as the primary parent object for Service Appointments. Understanding that Service Appointments derive from Work Orders helps users to better manage their field service operations, ensuring they have the correct structure in place for responding to customer needs and fulfilling service requests efficiently.